Position Description Form – (RTF, 60kb)
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The UFIT Business Center serves as the sole liaison to the core university offices (Central Human Resource Services, including Classification & Compensation, Training & Organizational Development, Recruitment & Staffing, Employee Relations, etc.) and other University offices (e.g., Payroll, General Counsel (Administrative Services related only), Travel & Expense, Procurement Services, etc.).
The UFIT Business Center Human Resource Team is available during regular business hours: Mon – Fri, 8:00 am – 5:00 pm.
For matters requiring less than 4 hours turnaround time, HR Business Unit Team Members can be reached by phone or email.
Back-up coverage will be provided at all times.
Service and Support Requests
The UFIT Business Center Human Resource Team will respond to questions and complete requests in the agreed upon timeframes for transactions (see Service Level Agreement listing). If the process will take longer or arising issues cause delays, you will be notified promptly. (Timeframes for transactions are based on the HR staff receiving complete and accurate information needed for the request.)
Large HR-related initiatives or departmental projects/teams should be discussed in partnership with the UFIT Business Center Human Resource Team to help with planning and resources.
To provide smooth and efficient services, each unit has a primary and secondary representative. The representatives are as follows:
|1400||UFIT Business Center, HR Manager||Marie Willey|
|1401||CIO Administration||Rosie Thomas||Tiffany Caruthers|
|1403||Project Management Office||Rosie Thomas||Tiffany Caruthers|
|1420||Academic Technology||Rosie Thomas||Tiffany Caruthers|
|1430||Infrastructure & Communication Technology||Tiffany Caruthers||Rosie Thomas|
|1450||UF Research Computing||Rosie Thomas||Tiffany Caruthers|
|1470||Information Security Office||Tiffany Caruthers||Rosie Thomas|
|1480||Enterprise Systems||Tiffany Caruthers||Rosie Thomas|
|1490||Technology Support Services||Rosie Thomas||Tiffany Caruthers|
Quality and Accuracy
HR staff will provide consistent, professional service when answering inquiries, evaluating requests, and processing paperwork.
Consistency – will be provided through the HR Business Unit Team and will be reviewed among other Business Units through the HR Manager Council, to ensure a consistent application of policy and procedure across the organization.
Professionalism – will be demonstrated by all members of the HR Business Unit Team, who will be measured against competencies, and provided educational and professional development opportunities to enhance their skills.
When a request is not approved, HR staff will provide appropriate rationale and offer alternative options when feasible.
If there are any concerns regarding the level of service provided, please contact UFIT Business Center Human Resources Manager immediately to discuss.
Service Performance Review
Agreement will begin effective immediately and will be reviewed on an ongoing basis and updated as needed. Revisions may become necessary due to changing service needs, modifications to existing services, addition of services, significant variations from agreed upon service levels, identified service constraints or unanticipated events.