Human Resources

Summary

The UFIT Business Center serves as the sole liaison to the core university offices (Central Human Resource Services, including Classification & Compensation, Training & Organizational Development, Recruitment & Staffing, Employee Relations, etc.) and other University offices (e.g., Payroll, General Counsel (Administrative Services related only), Travel & Expense, Procurement Services, etc.).

Service Hours

Availability

The UFIT Business Center Human Resource Team is available during regular business hours:  Mon – Fri, 8:00 am – 5:00 pm.

For matters requiring less than 4 hours turnaround time, HR Business Unit Team Members can be reached by phone or email.

Back-up coverage will be provided at all times.

 

Service and Support Requests

Responsiveness

The UFIT Business Center Human Resource Team will respond to questions and complete requests in the agreed upon timeframes for transactions (see Service Level Agreement listing).  If the process will take longer or arising issues cause delays, you will be notified promptly.  (Timeframes for transactions are based on the HR staff receiving complete and accurate information needed for the request.)

Large HR-related initiatives or departmental projects/teams should be discussed in partnership with the UFIT Business Center Human Resource Team to help with planning and resources.

To provide smooth and efficient services, each unit has a primary and secondary representative.  The representatives are as follows:

1400 UFIT Business Center, HR Manager Marie Willey
PRIMARY SECONDARY
1401 CIO Administration Rosie Thomas Tiffany Caruthers
1403 Project Management Office Rosie Thomas Tiffany Caruthers
1420 Academic Technology Rosie Thomas Tiffany Caruthers
1430 Infrastructure & Communication Technology Tiffany Caruthers Rosie Thomas
1450 UF Research Computing Rosie Thomas Tiffany Caruthers
1470 Information Security Office Tiffany Caruthers Rosie Thomas
1480 Enterprise Systems Tiffany Caruthers Rosie Thomas
1490 Technology Support Services Rosie Thomas Tiffany Caruthers

 

Quality and Accuracy

HR staff will provide consistent, professional service when answering inquiries, evaluating requests, and processing paperwork.

Consistency – will be provided through the HR Business Unit Team and will be reviewed among other Business Units through the HR Manager Council, to ensure a consistent application of policy and procedure across the organization.

Professionalism – will be demonstrated by all members of the HR Business Unit Team, who will be measured against competencies, and provided educational and professional development opportunities to enhance their skills.

When a request is not approved, HR staff will provide appropriate rationale and offer alternative options when feasible.

 

Escalation Procedure

Issue Resolution

If there are any concerns regarding the level of service provided, please contact UFIT Business Center Human Resources Manager immediately to discuss.

Service Performance Review

Agreement will begin effective immediately and will be reviewed on an ongoing basis and updated as needed. Revisions may become necessary due to changing service needs, modifications to existing services, addition of services, significant variations from agreed upon service levels, identified service constraints or unanticipated events.

 


Position Description Form

Position Description Form – (RTF, 60kb)
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Disclosure of Outside Activities

All faculty and staff are required annually to disclose and receive approval for any outside activity or financial interest by completing the University of Florida’s Disclosure of Outside Activities and […]
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Performance Appraisal

This year the UFIT is conducting the staff’s annual evaluation based in the Updated UFIT Performance Appraisals process.
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Hiring & Onboarding Procedures

This process includes all the actions required to hire a staff member: IT approval, HR approval, posting, interview/selection and hiring.
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Exiting Procedures

Teams and OPS (UF Employees) UFIT Exiting Employees Processes   Service Notes Success Measures 1 Termination Process: For regular terminations (eligible for re-hire) Supervising Manager submits “Job Change” service request […]
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Security Role

After the IT Unit Entry Employee Checklist is completed, the security role form must be filled out and submitted. Submit Service Request
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Payroll

Provides periodically to IT with the information about Time & Labor Processing Time close and the Payroll Closing Calculations.
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OPS Hiring

After completing the required forms, please bring them along with your valid identification listed below after making an appointment with the IT Business Center HR Representatives by phoning the main […]
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